Ten-packs and passes

If you teach, coach, run workshops or open a studio, you have probably been asked: "Do you do a ten-pack?" It is a lovely thing to sell, and a slightly fiddly one to keep track of. Who has how many sessions left? Did the last one expire? Did somebody cancel in time and get the session back?

Wundaly's memberships do the counting.

Three kinds of plan#

A membership plan is one of three kinds: a subscription (per month or per year), a pack of a set number of sessions, or a trial. You give it a name, a price and a VAT rate. Packs carry a number of credits; a plan with no credit count is unlimited. You say which services it applies to, and then selling it to a customer is one step.

The rules are the useful part#

• A booking of a service the plan covers uses one credit when it is confirmed.
• A cancellation within the rules gives the credit back.
• An eleventh booking on a ten-pack is refused with a friendly "buy a new pack".
• An expired pack is refused, even if credits are left.
• A payment that is past due blocks the bookings that need it.

Customers see their credits and dates in the app and can cancel there themselves. For subscriptions, the end comes at the first period end after the notice days, and a confirmation goes out. Your helper can read memberships, sell plans, pause and resume them, and adjust credits with a reason that is kept. Changing plans and adjusting credits is reserved for owners and admins.

Selling produces an invoice draft#

Selling a plan answers with an invoice draft, with VAT per line, for the invoicing tool. It is a draft: the invoice and the email that carries it wait for your yes in approvals. See invoices for the legal lines for Germany and the Netherlands.

Where bookings come from#

Bookings come from a public booking page where people pick a free slot, or from you booking a guest in by hand after a phone call. Moving or cancelling tells the guest by email, and that message waits for your approval. The booking basics are in calendar and bookings, and the whole idea is in bookings and packs.

Passes, stamps and gifts#

Packs are about sessions. If you would rather reward visits, there is a loyalty card with stamps or points, and gift vouchers that are redeemed in parts. That is a different tool, described in regulars and rewards.

Try it on paper first#

Before you sell your first pack, write down the rules you want: how many sessions, how long it lasts, how late a cancellation may be. Then tell your helper. Rules that are clear to you tend to be clear to customers, and to the workspace.

Curious how a studio with classes and a shop fits together? Read a day for a studio with workshops, or ask for a place.