# Troubleshooting

> When something does not work in Wundaly: your helper cannot see the studio, an email did not go, a shop will not go live, or a limit was reached.

Source: https://wundaly.geenius.io/docs/troubleshooting/

## My helper cannot see my studio

Check that the connector is added and approved once. Start a new chat and ask: "What can you see in my workspace?" See [connect your AI](/docs/connect-your-ai/).

## An email did not go out

It is probably waiting in [approvals](/docs/approvals/). Nothing to customers goes out until you decide.

## My shop will not go live

Ask your helper to run the readiness check. It lists what holds the shop back, in the order to fix it. Only you can switch the shop live. See [your shop](/docs/your-shop/).

## A product will not go active

Only a valid product can be active. Ask your helper to validate it: it names the problem and where it is.

## A pack refuses a booking

The pack may be used up, expired, or its payment past due. See [packs and memberships](/docs/packs-and-memberships/).

## I reached a limit

Read [plans and limits](/docs/plans-and-limits/). Some limits are per day.

> [!NOTE]
> Still stuck? [Write to us](/contact/) and say what you asked and what happened.